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Slow Connection Downoad Speed

Level 3

Hi,

 

For the third day in a row, my internet connection has slowed down to less than 20Mbps (on a 50Mbps plan) once reaching around 7pm at night. Although I have done tests with nothing connected to the internet, the speeds are still slow. The upload speed, however, is still fine. Can this please be looked into?

 

 

11 REPLIES 11
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Level 3

I have also been experiencing packet loss whilst playing games as my internet download speed has been 8-9x slower than usual

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Moderator

Hi @jackmorris1804 

 

Thanks for raising this with us.

 

We've tested the line and was not able to detect any fault within the NBN network.

 

We've refreshed the connection on your NTD box remotely, since it's been connected for more than a month. Test your speed tonight and keep us posted if the issue persists.

 

Regards,

BasilDV

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Level 3

Hi,

It is still doing it tonight. It is definitely nothing on my end as it has just started after being normal

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Moderator

HI @jackmorris1804

 

What device(s) are having slow connection speed? Please post a screen shot of the speed test result. On the other hand, We did an article that you may find very helpful.

 

This articles will guide you on how to improve your wireless connection available below:

 

Cheers!

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Level 3

Hi,

 

I posted a screenshot of the speed test in one of my last posts. It is not on my end as this has happened in the past. Also, my devices are connected via ethernet, not wifi. And is still says under 10Mbps

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Level 3

This is a screenshot right now with absolutely zero devices connected to the internet. I pay for a 50Mbps plan and am receiving less than half of that (this is a very common occurrence). During peak hours, this speed drops to around 8Mbps (see the screenshot in an earlier reply). Which is not enough for what I am paying.

 

If you check my posts in the past, you will see that this is not the first time I have had issues with TPG in regard to congestion/speed/ping. I know how wifi works and how this is distributed by ISP's (CVC). Please have this issue sorted immediately...

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Moderator

Thanks for the confirmation @jackmorris1804,

 

We'd like to arrange a call from one of our Technicians for real time testing and investigation. PM us your best contact number and preferred time tomorrow.

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Level 3
The issues are only present at night (peak time), so, is there a specific number that I can call a technician on when the speeds begin to drop?
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Moderator

Hi @jackmorris1804, you may contact our NBN Internet and Home Phone Technical Support on 1300 997 271, Contact Us

 

Or we can also arrange one of our technical specialists to contact you between 7PM and 8PM QLD time instead, just PM us your contact details.

 

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community