Slow Internet - TPG App test vs Speedtest.net

[elodesignco]

We've got a new nbn installation that has been pretty flakey since day one. When I run a speed test using the TPG Mobile app I'm getting full 50mbs speeds as the "results". However, on the same device when I run the Speedtest.net (app) test I'm getting 3-15mbs consistently.

This is more closely representative of the experience as general web browsing times out, Netflix won't stream or goes into a severely degraded mode. FTPing to and from web hosting times out.

Steps to remediate take that have had no effect:

- isolation testing

- using different routers (asus rtac87u, netcomm nf18acv, TPLink Supplied by TPG)

- connecting a single device to the network

I haven't yet run a pingplot but will and add the results to this thread tonight.

Has anyone else experienced a disparity in what the TPG App tells you and the actual speeds experienced? 

[Anonymous]

Hi @elodesignco,

You may check out this article which may help with your concern: Slow speed issue

If you are using a Wi-Fi connection, signal interference can play a part. We've created some articles that will help you improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you have performed all the troubleshooting steps indicated on the links above and still encounter issues, please send us a private message with your TPG customer ID, username and complete address so we can assist you further.

To send a PM, please refer to this link: How do I private message (PM) in the community