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Slow download and upload speeds

Level 1

Hi i recently had installed my nbn100 account,  and it says it should be running around 71.4mbps, However it is running at speeds of 10-20mbps and in one room in the house by kbps. For the fastest speed available it doesnt seem right? 

1 REPLY 1
Moderator

Hi @ireneboyland24

 

Welcome to TPG Community! 

 

Thank you for raising your concern to us. 

 

There are many factors that can affect the speed of an NBN service. Depending on the access technology, the actual throughput speeds may be slower and could vary due to many factors including the type or source of the content being downloaded, the number of users and devices that simultaneously use the service, the way the service is being used from wired or wireless connection, the number of users that is connected using the network infrastructure for different service.
 

Were you able to test the connection over wired connection? You may check this link for further info on how to check your actual speed: Slow speed issue

 

After doing basic troubleshooting and you are still experiencing slow connection or low download speed, we can have our Technical team to contact and assist you. Just send us with your best contact time & number via private message so we can organise a call back for you. 

 

 

Thanks!