TPG Community

Get online support

Slow, slow internet, no phone support and "no permission" to chat

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Level 1b

HI, our internet is crawling along and cutting out constantly. I cannot stream video and am often having to hotspot to work. 

I have been trying to contact TPG, but there's no phone support and whenever I try to use the chat function, I get an error message saying I do not have permission to chat. I'm about to lose my mind with frustration!

Please could someone let me know how on earth I get in touch with TPG.

 

Next step is cancelling my contract and going to the ACCC. 

1 REPLY 1
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Moderator

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.

 

Regards

Peter