No NBN internet connection

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Level 1c

Hi, there. I am a new customer registered NBN FTTC service, customer ID is 6802747. I have received the modem but no NBN Network Connection Device is attached. Could you please send it through to my service address asap? Is it possible that I still can activate the internet service without the NCD? I am moving in the house already but no internet service now.

Also, I don't think my plan include phoneline service but AUD$20 was charged for "Phone Prepayment Outside Included Value Phone number", please check. 

Please reply or call back asap, thanks. 

3 REPLIES 3
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Moderator

Hi @lilydesu,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Level 1c

My customer ID is 6802747 and my phone number is 0426822836, please call back, thanks for reply.

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Moderator

Hi @lilydesu,

 

You will need your NBN NCD to use your FTTC service. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.

 

Regards,

Karl