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Hi, there. I am a new customer registered NBN FTTC service, customer ID is 6802747. I have received the modem but no NBN Network Connection Device is attached. Could you please send it through to my service address asap? Is it possible that I still can activate the internet service without the NCD? I am moving in the house already but no internet service now.
Also, I don't think my plan include phoneline service but AUD$20 was charged for "Phone Prepayment Outside Included Value Phone number", please check.
Please reply or call back asap, thanks.
Hi @lilydesu,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Regards,
Karl
My customer ID is 6802747 and my phone number is 0426822836, please call back, thanks for reply.
Hi @lilydesu,
You will need your NBN NCD to use your FTTC service. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.
Regards,
Karl