Poor Internet speed

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Level 1

I have installed the modem and am getting 20 to 40 Mbps but I have paid for NBN100.  When is the technician coming to improve the speed?

2 REPLIES 2
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Moderator

Hi @juliegoode1 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @juliegoode1 

 

I have created a fault ticket for one of our engineers to investigate. Someone should contact you within 24-48hrs.

 

I have PMed you your fault reference number.


Regards,

David_M