New NBN FTTC customer. Still no connection.

[eluford64]

I am a new NBN customer. I have modem and NBN box connected but still have no service. Contrary to TPG's advice that they will keep me updated, I have received no status reports or updates. My payment has been processed. Please check service status as I require internet urgently. My customer number is 6803268 and my mobile number is 0432 592 024. Thank you Elizabeth

[David_M]

Hi @eluford64 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @eluford64 

I can see Your NBN order is still ongoing. It can take 2-30 days.

https://www.tpg.com.au/support/trackmyorder

I have escalated this to our install officers, and someone will check it out and call you back with an update ASAP.

Regards,

David_M