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Slow speeds <2 Mbps during peak hours on NBN 50 plan

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Level 1

Hi Team,

 Since last 2 weeks our NBN speeds has dropped drastically during peak hours. Its currently at 1-2 Mbps during morning peak hours . Here is the screenshot of my speed test, kindly adviseScreen Shot 2020-09-15 at 7.50.39 am.png

1 REPLY 1
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Moderator

Hi @bharathd ,

 

Thanks for raising this to us. We'd love to help and get to the bottom of this, to better understand what causing slow connection with the service. Please send us your account details (Username/Customer ID together with the address on file).

 

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How do I private message (PM) in the community 

 

Regards,

 


@bharathd wrote:

Hi Team,

 Since last 2 weeks our NBN speeds has dropped drastically during peak hours. Its currently at 1-2 Mbps during morning peak hours . Here is the screenshot of my speed test, kindly adviseScreen Shot 2020-09-15 at 7.50.39 am.png