Hi @AReinke ,
Thanks for raising this to us. We'd like to confirm what troubleshooting has been done.
Here is an article that you may find helpful.
In the event that the issue still persist, please send me your account details (Username/Customer ID together with the address on file) and we'll proceed with further test and investigation.
Hi there, had NBN box installed today. Have waited over an hour but the Internet light is not glowing on the modem.