Speed woeful in the afternoon

[gibson7]

Hi team,

We're trying to use our internet for some online training for my son after school.  The connection is aweful and stutters constantly.  I did a speed check and the download numbers are extremely slow.  3.3Mbps.  Why is this happening?

Cheers,

FR

[Ahra_G]

Hi @gibson7, 

There are many factors that can affect the speed and this is what we need to check out. 

Here's an article that you can refer to: Troubleshooting a Slow Internet Connection

Otherwise, let us have your TPG username or customer ID privately via message so we can run tests on your service. 

Thanks! 

Ahra_G