Thanks for raising this to us. We're able to locate the account and we've seen that your with residential TPG NBN which comes with dynamic IP address. Currently, the Static IP address is available on our TPG NBN Business plan.
Any updates with our NBN plans will be posted on our website.
Let us know should you require further assistance.
my account is (sxxxxxxxx), i would like to know if we have a STATIC IP in place, and if not how i would go about acquiring one.