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NBN dropouts and iphone unstable messages

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Level 1a

I have had the NBN with TPG modem connected for about two weeks.  Firstly, our iphones won't update the apps and sometimes can't download photos.  A message comes up saying 'ínternet connection unstable'.  Sometimes it might take six hours or a day to receive an sms or whatsap message.  (2) I am having trouble with an older PC that cuts in & out with the internet and my laptops often say no internet connection when I open a page but say, five seconds later the page opens.  I did not have these problems with ADSL.  Sometimes a message is shown that says the DNS server is down.. Does anyone have an answer to fix these problems

1 REPLY 1
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Moderator

Hi @PeterNBN , please send us a private message with your TPG customer IDd, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community