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Still no Network Connection Device received

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Level 1

Good morning, back on 30 April I came onto the Community chat to say I have received my new NBN modem but not the Network Connection Device.  I can't locate the previous discussion thread but promptly received a response from a customer service representative.  Can't locate the emails we exchanged, but he advised that there was no record of the NCD being despatched and that I would receive a phone call soon.  Shortly after, I received a call from TPG and it was all organised for the NCD to be promptly despatched.  It's now 14 May and I am still waiting.  How do I follow this up without having to wait an hour or so on hold on the phone to talk to a representative please?

2 REPLIES 2
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Moderator

Hi @ajacobs 

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @ajacobs

 

Thanks for your PM. I have asked our Provisioning Team to investigate this ASAP, and give you a callback later on today with an update.

 

Regards,

Karl