Good morning, back on 30 April I came onto the Community chat to say I have received my new NBN modem but not the Network Connection Device.  I can't locate the previous discussion thread but promptly received a response from a customer service representative.  Can't locate the emails we exchanged, but he advised that there was no record of the NCD being despatched and that I would receive a phone call soon.  Shortly after, I received a call from TPG and it was all organised for the NCD to be promptly despatched.  It's now 14 May and I am still waiting.  How do I follow this up without having to wait an hour or so on hold on the phone to talk to a representative please? ... View more

Have received my modem for my new NBN connection, however, have not received the Network Connection Device.  Have received a text from TPG to set up my NBN but I cannot complete the installation without the NCD.  Can someone please advise how long it takes for the NCD to be delivered.  Many thanks. ... View more