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Suddenly Wireless connection disabled

piyalisarkar13
Level 2
Level 2
‎01-12-2019 08:32 PM
Suddenly, I was unable to connect internet wireless connection. Afterthat, to check the connectivity, I have opened 192.168.1.1 link and unchecked the Enable checkbox from Basic - Wireless setting..Now i am unable to open 192.168.1.1 link and wifi options are also not coming.
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2 REPLIES 2
Riezl
Moderator Moderator
Moderator
‎02-12-2019 10:36 AM

Hi @piyalisarkar13,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that the issue has been escalated to our Engineering Team. The team is now assessing the case and the case engineer will be in touch via SMS or phone call to discuss its progression.

 

Should you have a preferred contact number and time, please send it via PM. Thank you.

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Riezl
Moderator Moderator
Moderator
‎03-12-2019 09:02 AM

Hi @piyalisarkar13, we can see that the issue has been resolved and your service should be working now.

 

Let us know should you need further assistance. Thank you.

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