TPG Community

Get online support

Suddenly Wireless connection disabled

Level 1a
Suddenly, I was unable to connect internet wireless connection. Afterthat, to check the connectivity, I have opened link and unchecked the Enable checkbox from Basic - Wireless setting..Now i am unable to open link and wifi options are also not coming.

Hi @piyalisarkar13,


Welcome to TPG Community!


We have located the account using your community details and we can see that the issue has been escalated to our Engineering Team. The team is now assessing the case and the case engineer will be in touch via SMS or phone call to discuss its progression.


Should you have a preferred contact number and time, please send it via PM. Thank you.


Hi @piyalisarkar13, we can see that the issue has been resolved and your service should be working now.


Let us know should you need further assistance. Thank you.