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TP-LINK Archer C1200 router Internet light is orange

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Level 1

Our NBN Internet has been down for 2 days, the internet light on the router is orange.

Is this a service issue in the area or is there a problem with our router.

The internet was working then stopped. 

2 REPLIES 2
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Moderator

Hi @simonhogg ,

 

Welcome to the community!

 

We're sad to know that you're having issue with the service. We're able to locate your account using your community details and we've seen that you have been in contact with one of our Technicians. This issue has been escalated to our Engineering Team for further investigation and assessment. You will be contated by one of our Engineers via SMS or Phone call when update is available.

 

We apologise for any inconvenience. Let us know should you require further assistance.

 

Cheers!

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Moderator

HI @simonhogg,

 

We've seen that your service is now working and connected for 2h 38m. Let us know should you require further assistance.

 

Cheers!