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I had a reply from BasilDV and said my area is service class 23. I don't think that is the case.
I'm with another provider for my ADSL and supposed to get an NBN connected but I have to cancel with my provider. NBN technician came last week and told me he cannot do it and walked away. Reason - I don't have a wall socket in place.
NBN technician checked the hallway in the unit and saw some cabling. He said from those cabling a conduit must be done and run it inside the unit, and install the wall socket.
I signed up with TPG instead , As for NBN installation guide I fall on Page 5, no existing pay TV or cable broadband network.
My account is same as my user name here.
7 August is my installation date and I aleady received TPG modem...I don't want to go thru this again that the technician will walk away. I was also assured by your sales team when I signed up everything will be taken cared of when I explained my situation. I even have my own recorded conversation, I listened to it again.
Your call centre from Philippines is giving wrong information that's why I was dismayed.
I read them page 5 of installation guide, how come your call centre doesn't know about this installation process, do they read it? It is cleary stated on page 5. Kept on insisting I was misinformed.
My friends highly recommended TPG for good service as explained to me I dont need to worry as everything will be taken cared of and will follow what is expected in installation guide as per the HFC printout.
HI there marineri2601,
To PM you would just click on my name then send messgae and its private, not to worry i will message you shortly could you please reply back with the automatically generated privacy code send to your mobile for me .
Kind regards,
Ken
9135 is the code
HI there marineri2601,
Thank you for that,
As dicussed earlier this morning via phone conversation, we will have our NBN team contact you after they have investigated this issue a little further and made some changes they will advise and keep you updated ..
Please keep me updated and let me know if you have any further questions or concerns in the meantime
Kind regards
Ken