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TPG got all my details incorrect and won't update them. How do I have them correct it?

Level 1

TPG got my name, email address and physical address wrong. Twice.

 

I've logged in to their customer portal and updated what I could however they've sent a modem to the wrong address and keep sending me email and text updates saying a technician will come to (not) my address. I updated all my details online 3 days before any installation confirmations too.

 

Phone support isn't working. I've sent emails to customer service, help desk and tech ops however I only get auto-replies saying they'll get back to me in 4 hours. It's been close to a week now. How do I get anyone to respond and fix this?

 

Oh and my username is johnthung18 (my name is John Chung).

2 REPLIES 2
Moderator

HI Johnchung18

 

 

Welcome to TPG Community!

Please PM me your TPG username, CID or mobile phone number so I can look at your service

Moderator

Hi 

Can you please PM your adress.

 

Thanks