TPG got my name, email address and physical address wrong. Twice.
I've logged in to their customer portal and updated what I could however they've sent a modem to the wrong address and keep sending me email and text updates saying a technician will come to (not) my address. I updated all my details online 3 days before any installation confirmations too.
Phone support isn't working. I've sent emails to customer service, help desk and tech ops however I only get auto-replies saying they'll get back to me in 4 hours. It's been close to a week now. How do I get anyone to respond and fix this?
Oh and my username is johnthung18 (my name is John Chung).