Hi @Hsingh1994 ,
Thanks for raising this to us, we're able to locate the account using your community details and we've seen that the application is still in progress, we will chase this with our Account Specialists Team and have them contact you.
Please shoot me a private message with your account details (Username/Customer ID) together with the address on file. Also include your best contact number and preferred time.
I have paid the registration fee as i am new customer but I haven’t got the modem yet they are saying your payment is still under process its already been 7 days . I have been told before when i will pay the fee you will get the modem between two days and i called them and still got the same answer you will get the confirmation as soon as possible. They also even don’t know the exact date when they will dispatch the modem