Thansk Jayesh. Can you tell me what a "shortfall of core network" means.
Also, please advise what action I can take to rectify this extreme delay.
This process of waiting for nothing to happen is not working.
I have checked nbn and found below message from nbn.
Hello Team, Under the Planned Outage Reduction Plan, which has been established by Network Operations in response to COVID-19, nbn has assessed all upcoming planned network maintenance activity. The planned remediation work for this Held Order has been deemed non-essential at this time and will not proceed. During this time, nbn remain focused on the wellbeing of all nbn staff, including field contractors and delivery partners, as well as supporting all Australian’s by maintaining and assuring the performance of the nbn network. For information on nbn’s response to COVID-19, please reach out to your nbn Account Team or refer to the latest Operational Notice. Regards NBN
Thanks Jayesh, appreciate you looking into it further for me..... so what happens now?
TPG are obviously struggling - what are they doing to fix rather than leave us all hanging with incomplete communications? Is my new service cancelled before it even started, and I get a refund, or if they want to keep my money - is there a timeframe when they are going to connect me?
Please explain, thanks
Well, In current scenario TPG can't push nbn due to pandemic under the planned outage reduction plan of nbn which has been established by nbn network operations in response to COVID-19. Pending Held Order has been deemed as a non-essential based on nbn co that's reason we are struggling to activate your service. This can happen with any provider because all provider are depend on nbn co in your buidling we haven't install TPG fiber yet otherwise it could be hassle free.