The NBN HFC order halt & what it means for you
On 27 November, NBN Co announced that from 11 December it will not be accepting new orders for NBN hybrid fibre co-axial (HFC) services for the next 6-9 months.
We’ve put together some FAQs to help our Community understand any impact this announcement has for you.
What is NBN HFC? How do I know if this is the NBN technology at my address?
The National Broadband Network is being rolled out using a number of different technologies, known as the “Multi Technology Mix”. For more information, visit https://www.nbnco.com.au/blog/the-nbn-project/what-is-the-nbn-multi-technology-mix.html.
NBN HFC is the NBN technology type affected by this announcement. The HFC network uses the Pay TV cables to deliver the NBN service. To find out what NBN technology has been rolled out at your address, visit https://www.tpg.com.au/nbn/#coverage.
What impact does this have on me?
If you wish to order an NBN HFC service from TPG (i.e. new customer signups, existing customers changing plan from TPG DSL to TPG NBN HFC, or existing customers moving home to an NBN HFC location):
If you have already ordered an NBN HFC service from TPG prior to 11 December:
If you have Pre-Ordered an NBN HFC service with TPG:
If you already have an active/connected NBN HFC service with TPG:
If you are in an NBN HFC designated area which is planned for copper disconnection (i.e. you have been notified that the legacy copper broadband and landline services will be disconnected on a specific date):
What work will NBN do during this 6-9 month period?
For more information see the NBN Co announcement at https://www.nbnco.com.au/corporate-information/media-centre/media-releases/improved-customer-experie...
What services will be available to me during the time that NBN HFC orders won't be accepted?
There is no change to existing (non-NBN) broadband services such as TPG ADSL, ADSL2+ and TPG FTTB. TPG will continue to provide and sell these services. There is no change to NBN HFC services which are connected before 11 December and no impact at all on non-HFC NBN services like FTTN/FTTB/FTTP/Fixed Wireless.
We'll update this post as more updates become available. If you have any questions about the NBN HFC order halt or how it affects you, please don't hesitate to ask in this thread.