Tpg nbn service activation

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Level 1c
I made a request last week for moving home and requesting for tpg nbn connection to be moved to my new address. I have received this email ”We are pleased to inform you that your NBN Bundle application (Customer ID: 6303245) has progressed.

Activation for your service has now been confirmed:
NBN Technology: NBN Hybrid Fibre Coaxial (HFC)
Your NBN service is due to be activated within 2 working days. You are not required to be home for the installation.”

Been three days now n still no connection. I get same response that it is being remotely activated.. but today it has been a nightmare. Calls to TPG are either hung up or purposely kept in waiting for 30 mins n more on the pretext of transferring to case manager.

Can you guys please let me know when will I get my connection activated.
3 REPLIES 3
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Level 1c
Been a day and no response. Now even the site is acting weird
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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Moderator

Hi

 

I will look into your service and give you an update this morning.

 

Regards,

Peter