I had a scheduled installation on 12/5, the technician rang prior to the visit to see if I was home. He then asked about the installation and where the NBN feed was located. When I said in the basement he suggested NBN would have to relocate it. Now I have tried numerous times to have TPG to contact me - online chat is useless and the phone contact, nobody answers. If a moderator reads this can they at least make contact so I know my issue will be addressed?
I contacted NBN to complain about the technician as I felt he was not interested because the job was not simple, but they just suggested I contact TPG as the installing retailer, which is fine if they respond...
Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
I can see your order is still showing in progress. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.