Transferring from Another ISP

[Robbity_Bobbity]

Hello

I'm transferring my NBN from another provider and have received my TPG modem today....now what?

Do I just plug in my new modem and it will work with TPG?

I don't want to go disconnecting anything and be without NBN.

[Ahra_G]

Hi @Robbity_Bobbity, 

For NBN services, standard installation timeframe is 2-30 working days depending on the NBN™ Service Class. 

You should receive an email of the progress of the installation and a confirmation when the service is active. 

As soon as you receive the activation confirmation, you can then follow the setup instructions here: New Connection Setup Help

-Ahra_G