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URGENT!! Moving Home, connect NBN this Friday

Level 2

Hi, My customer ID is 5906932. I need to move home and connect NBN at new address as soon as possible. I already applied online, but no people response me, i did not receive the new router for NBN. And on your website, it shows error code <E:sqcsp:fail> at the last page for the application, ask me to call you. But no people to answer me. I tried to use chat support, but no response. I am going to move in this weekend, 18th Apr. Please install the NBN before that. thanks.


Hi vickysunaus,


I can confirm your case has been escalated, however I need to advice some delays on the nbn install due to COVID19, we will update you when the date is closer.


if you are still encountering technical difficulties, we are definitely happy to help.