Unable to change plan online and on app

[dumindasudath]

Hi Karl

need to change the plan but unable to do it online ( tried 15 times since yesterday but same error ) contacted chat room 2 times yesterday and 3 times today no one can help. contacted telephone number 1300 865 124- recorded message no one is answering.

Unfortunately there was an unexpected error when submitting your registration.
We apologise for the inconvenience caused.
Please contact TPG Customer Service on 13 14 23 for further assistance.
When contacting TPG, please quote this error code: < E:adsl_comm:thread_exists >

[RajenS]

Hi @dumindasudath 

Welcome to TPG Community!

Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

Rajen

[dumindasudath]

I have send you the details

[RajenS]

HI @dumindasudath 

               Seems you send PM to Karl, 

Thanks 
Rajen  

[dumindasudath]

so did I select the wrong person sorry

[dumindasudath]

I tried to send you it says my pvt msg linit reached

[RajenS]

Hi @dumindasudath 

You plan change will be completed in 24 Hours, 

Thanks 
Rajen 

[RajenS · Accepted solution]

Hi @dumindasudath 

    You plan  change has been processed, and you are on unlimited 12/1Mbps plan now 

kindly restart your NBN bundle,

Thanks 

Rajen 

[dumindasudath]

Thanks, Heaps, for promptly helping Rajan, you restored my faith on TPG which I completely lost yesterday after speaking with many support staff.

Your professionalism is highly appreciated.