Good day @teamgav,
Welcome to TPG Community!
We were able to locate the account using your community details and can detect that the internet is properly working.
If you are using a Power line adapter, you need to make sure that the internal power line is linked with each other. There should be some light indicator on your adapter that will inform you that it is connected to each other and has an internet connection. You may check the instructions that come with your device package.
If it's still not working after completing the steps or instructions that is indicated with it. You may contact the manufacturer of the device to further check if it is faulty.