TPG Community

Get online support

Unable to set up wi fi modem router however can connect to the internet via direct ethernet cable

Level 2



My wifi router suddenly stopped working yesterday.  I tried everything, reset the router, use the set up wizard but no success.  I thought it might be the router so bought a new dlink dsl 3890 router.  Same thing, unable to get the wi fi going. However I am able to connect my laptop to the internet if I connect it directly via ethernet cable to the NBN box.  I spent the whole day troubleshooting, calling TPG (np resolution, asked me to contact Dlink, no resolution as well), trying to chat (no sucess).  I am on the verge of giving up and maybe just sign with another provider.  My old router was D link as well.  Hopefully someone can help me.



Level 15

What type of NBN connection do you have?

Some routers have a pushbutton to turn wifi on or off. Otherwise, it has to be enabled in the router configuration.

Can you upload a picture showing the cable connections of the router and NBN box and wall socket?


Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.


To learn how to send a private message, click here.