Hi @Lozanelli,
Welcome to Community!
I've managed to locate your account and based on the results of the tests, there were multiple drop outs on the connection however we are yet to determine the cause.
I have raised the issue to our Engineering team thus kindly allow them sometime to investigate the issue further. They should be able to provide an update within the next 24hrs.
Feel free to let us know should you have further queries.
Regards,
Ahra_G
