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Unstable Internet Connection - Internet on and off

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Level 1a

My interntet connection has been on and off for the last 36 hours. I just switch less than a month ago to TPG. My previous internet provided never had this issue.

 

Please help!

1 REPLY 1
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Moderator

Hi @Lozanelli

 

Welcome to Community! 

 

I've managed to locate your account and based on the results of the tests, there were multiple drop outs on the connection however we are yet to determine the cause. 

 

I have raised the issue to our Engineering team thus kindly allow them sometime to investigate the issue further. They should be able to provide an update within the next 24hrs. 

 

Feel free to let us know should you have further queries. 

 

 

Regards,

Ahra_G