Hi @anniejordan500, we apologise if you haven't received an update and for the inconvenience this issue is causing you
We are chasing the matter with our Accounts Team and we'll revert to you once a new update becomes available.
Hi @anniejordan500, we can see that one of our specialists has been in touch and they are still working on progressing your NBN order.
We will continue to monitor and chase the matter with the team and will keep you posted for updates where possible.
We sincerely apologise for the inconvenience.
Hi @anniejordan500, we have resubmitted the NBN order and we can see that the service has been installed and activated.
We have checked the status of your connection and it should be working now.
Please try to check and let us know should you need further assistance. Thank you.