Upgraded to TPG NBN50 Plan - Much Slower Than Previous Plan

[E73829]

Today I upgraded from the NBN25 plan to the NBN50 plan and my speeds have become remarkebly worse, I'm now only getting 9mb/s download and a poor 600-700kb/s upload (less than 1MB!)

Have run speed tests in different locations around the house and all the same, need to get this fixed ASAP. I have tried re-setting my modem, no change to speeds

[BasilDV]

Hi @E73829,

Welcome to TPG Community!

We are here to help and are committed to turning your experience around.

We’d like to take a closer look at your account to gain an complete understanding  of the situation and have this resolved for your as soon as possible.

We tried to locate your account using your community details to no avail. Please send me a PM with your TPG username or customer ID number in order to assist you accordingly.

How to send a PM? Click here.

Regards,

BasilDV