I have sent an email to the email tpg plan change team with all the required details in response to your email . We need to urgently change to nbn as our current internet plan ADSL2+ is going really slow. We have tried using your online customer service however no one answers after a while and one of your own customer service people disconnect us . This is very unproffesional on your end to have your own support in the online chat disconnect us off , I have saved scrrenshots of this as proof.
Hope you can solve this ASAP and I look forward to receiving my TPG NBN Bundle very soon.
Thanks for your query!
I will escalate this to one of our sales team and someone will call you back today to help with your upgrade.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
Thanks for the response @David_M
Please make sure someone calls us , as TPG online customer support has said many times that someone will call us however we get no call, also what time is someone going to call us today as we need this service ASAP , and have been trying forever!!!!!
Please give me the expected time and also do you know what my contact number is already ??
could you please change the mobile number linked to our account from "0470242046" to the new number of "0469843293" this number is much easier to access so when you give us a call today can you please call on 0469843293