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Username: xxxxxx - TPG NBN not working.

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Hi @andrewangac,


The NBN Box indicator light is normal, the Red 'Internet' light on the modem/router indicates that it cannot get authentication to our server while the 2nd light from left is 'WAN' getting solid light means it is connected from the Network.


Expect a call from one of our Technicians in between 3-4PM AEDST, make sure to keep your mobile phone available for the call and let us know how it will go.




Level 3

Hi Shane,


My TPG NBN is now working well. Thank you your technician (Jason), it was just  5-10 minutes job for him and he fixed the problem. 


I hope that TPG can the improve their customer services and give the right services, eg staff should not make silly mistake in recording customers’ residency address to delaying in handling customers complaints on TPG internet, etc. Just for attention, my address in TPG system is still recorded as “Unit xx, xx-xx Loftus xxxx, Homebush NSW xxx” instead of my address “Unit x, xx-xx Loftus xxxx Homebush NSW xxx.




“Unsatisfy with the service” customer




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