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Using phone will cause modem to stop connecting

Level 3

(Reposted under FTTC setup forums) 


We just connected an FTTC installation. 


Everything we make a phone call, the blue lights reset and takes around 15 minutes to start up again.


The phone is a Panasonic kx-tgm420az, which is said to be NBN ready. 


I have tried plugging the modem into another phone line, but it will not connect.


I have also tried resetting the FTTC modem. 


It's very annoying as a phone call will cause major inconveniences. 


Is there a way to fix this problem?


Also, the LAN light keep on flashing. (It's blue).


Thank you.





Hi there             

 Welcome to the community,


Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy



kind regards