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Using phone will cause modem to stop connecting

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Level 2

(Reposted under FTTC setup forums) 

 

We just connected an FTTC installation. 

 

Everything we make a phone call, the blue lights reset and takes around 15 minutes to start up again.

 

The phone is a Panasonic kx-tgm420az, which is said to be NBN ready. 

 

I have tried plugging the modem into another phone line, but it will not connect.

 

I have also tried resetting the FTTC modem. 

 

It's very annoying as a phone call will cause major inconveniences. 

 

Is there a way to fix this problem?

 

Also, the LAN light keep on flashing. (It's blue).

 

Thank you.

 

 

 

1 REPLY 1
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Moderator

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

kind regards