Get online support
Hi jp123.
Let us arrange our Accounts Specialists Team to contact you and provide details on how to get a new modem/router, shoot us a PM with your best contact number and preferred time also the account details (Username/Customer ID together with the address on file).
How to send a PM? - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.
Regards,