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Waiting for NBN installation do I still get charged?

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Level 1a

Hi,

I have paid for an NBN service to be installed at the end of April. I noticed that it could take up to a month for installation. TPG has already took a month fee, did I just pay for TPG internet that I haven't used?

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi mariamariahan,

your billing cycle will start once your service is activated by one of our Technician unless any building cabling issue, I am able to see that installtion is underprogress for TPG FTTB service, one of Technician will come to your place for MDF Jumpering for it. you will be advised for appointment date and time as well.

regards.

JayeshP9.

View solution in original post

3 REPLIES 3
Highlighted
Moderator
 
Highlighted
Moderator

Hi mariamariahan,

your billing cycle will start once your service is activated by one of our Technician unless any building cabling issue, I am able to see that installtion is underprogress for TPG FTTB service, one of Technician will come to your place for MDF Jumpering for it. you will be advised for appointment date and time as well.

regards.

JayeshP9.

View solution in original post

Highlighted
Level 1a

Thanks for clearing that up!