I've reviewed the records of your account and can see that the payment for the shipping fee of the modem is still currently in progress.
Direct debit payment will take 3-4 working days for the payment to post. This includes processing from our end and from the bank’s end. As soon as we received the payment, then the delivery of the modem will commence.
The delivery to metro areas and major towns takes 1 to 2 working days, while the delivery to rural and remote areas takes 2 to 4 working days.
Hi @DerrynH, unlike card transactions, Direct Debit is not an instant payment method. Payments take at least 3-4 working days to clear on our end, this is our standard processing time. For instant payment you may consider using a credit card.