Hi @yilongxiaodian
We've edited your post as it contains your account details.
Please refrain from posting any account or personal information on a public thread as it may compromise your security.
We checked the account and learned that your address is tagged as service class 34.
This means that the NBN NCD box has been installed. If you are not able to find the said box, then we need to arrange a call from our Provisioning team to discuss the NBN NCD order process.
Shoot me a private message with your preferred time and best number to be contacted.
BasilDV
