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When does the billing cycle start?

SOLVED Go to solution

Thanks for the feedback and we are glad to know that your NBN service is now working, @zwiidoan.



Should there be any issues, feel free to message us. Cheers!

Level 2
My NBN was installed a week after I joined and they still took the next payment 4 weeks from the day I first applied and paid to join which I considered to be a week early.
Level 2
If this is the case why was I charged after only 3 weeks of connection?

Hi @rachblondy1


Welcome to TPG Community.  


TPG debit a week to ensure account do not expire.


Consumers can view their invoices and billing statement online anytime at 


Are you able to PM us your customer ID or username so that I may look through your records to assist you accordingly?