When will a tech be scheduled for installation

[Jqtran]

It has been a week and a half and no tech has been scheduled for installing NBN at my property. When would I except someone to be scheduled?

[Ahra_G]

Hi @willsestak0007, 

I've located your account and have detected that your line is awaiting activation. 

Did you receive the TPG supplied router? Have you managed to set it up? 

You can check this article on how to set up your NBN FTTC service: NBN FTTC Connection Set Up

Let us know how it goes.

Regards,

Ahra_G

[Ahra_G]

Hi @Jqtran, 

Recent update on your account indicated that you have been advised by the assigned Engineer that a wall socket needs to be installed by a private tech. 

Once this has been completed, you may connect the modem. 

If you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

Thanks!

Ahra_G