When will my service be connected?

[stevetratt]

I still cant get a green internet light on my modem, and the nbn connection box also wont go online?  My service should be activated, what is the issue?

[BryanR]

Hi@stevetratt

Could you please send me a PM (private message) with your CID (customer identification number) or UN (Username) or your mobile phone number.

So I can look at this service for you.

To learn how to send a private message, click here.  

Thanks

Bryan

[stevetratt]

Hi Bryan,

Customer ID is 6798074.  I tried resetting the nbn connection Arris box, but that didnt work.

Cheers,

Steve Tratt