Why I can't use mobile data and voice services?

[mmyh]

I can't use about one month already for MY TPG, Mobile call, Data

50GB SIM Only Plan

TPG 50GB SIM Only Plan 88397684

  Financial Activity

S$ 40.00Customer has credit:

09 sep		Bank Transfer 700316189	S$ -10.00
19 aug		Bank Transfer 700245754	S$ -10.00
19 aug		Bank Transfer 700245751	S$ -10.00
17 aug		Bank Transfer 700200354	S$ -10.00
16 jul		Invoice 694124438	S$ 10.00

Just recenlty charge again on 09Sept2020, but still can't use, Always show Local usage 0GB available. 

PUK Tool

Account Balance

Realtime Usage

Account Balance

You have $0.00

Roaming Data Usage

You have 1.00 GB of 1.00 GB

Local Call Minutes

You have 300.00 min of 300.00 min

Local SMS

You have 30 of 30

Local Data Usage

You have 0 Bytes of 50.00 GB

[BasilDV]

Hi @mmyh

Welcome to the Community!

We'd like to look into your account for better understanding of the situation.

Please send me a PM with your customer ID number to Mobile number.

How do I private message (PM) in the community?

BasilDV