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Why I can't use mobile data and voice services?

Highlighted
Level 1
I can't use about one month already for MY TPG, Mobile call, Data
50GB SIM Only Plan
 
TPG 50GB SIM Only Plan
 
88397684
  Financial Activity
 
S$ 40.00Customer has credit:
09
sep
 
Bank Transfer 700316189S$ -10.00
19
aug
 
Bank Transfer 700245754S$ -10.00
19
aug
 
Bank Transfer 700245751S$ -10.00
17
aug
 
Bank Transfer 700200354S$ -10.00
16
jul
 
Invoice 694124438S$ 10.00

 

Just recenlty charge again on 09Sept2020, but still can't use, Always show Local usage 0GB available. 

 

PUK Tool
Account Balance
Realtime Usage
 
 
Account Balance

You have $0.00

 
 
 
 
Roaming Data Usage

You have 1.00 GB of 1.00 GB

 
 
Local Call Minutes

You have 300.00 min of 300.00 min

 
 
 
 
Local SMS

You have 30 of 30

 
 
 
 
 
 
Local Data Usage

You have 0 Bytes of 50.00 GB

1 REPLY 1
Highlighted
Moderator

Hi @mmyh

 

Welcome to the Community!

 

We'd like to look into your account for better understanding of the situation.

Please send me a PM with your customer ID number to Mobile number.

 

How do I private message (PM) in the community?

 

BasilDV