Why did my NBN connection that previously worked suddenly stopped working.

[Mirka]

Why did my NBN connection that previously worked suddenly stopped working. Also why do you set an appointment and do not show up and do not even bother to call. You have done this to me 2x already. Made me take time off work and dont even bother to call if you are not showing up.

[Riezl]

Hi @Mirka, we'd like to better understand what happened and help with the resolution.

We have tried to locate the account using your community details, but we were unable to find a match.

Please PM us your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community