Why has my installation been cancelled?!?! (7XXXXXXX)

[katehall2468]

I received an email that my NBN Installation: (7XXXXXX) has been cancelled? I have never cancelled anything and now calling and calling and can't get through. 

Please contact me ASAP 
Kate Hall

Customer ID: 7XXXXXX

[Ahra_G]

Hi @katehall2468, 

Upon checking, there's no need for a tech visit as your address is confirmed for remote activation. 

Could you please confirm if you have received the modem? 

Note: We have edited your post for privacy and security of your account. 

Thanks! 

Ahra_G