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Why is my address listed as "COVID Quarantine, No Access"

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Level 2

TPG confirms NBN Techician to attend home to fix problem as a result of the work done by NBN outside. On the day of the appointment the NBN Technician declares to TPG a "health and safety" issue at this addres.

Hours on TPG chat, advised our address is under COVID quarantine and is in lock-down for 14 days ... news to me????

NO WE ARE NOT. NO QUARANTINE. NO LOCKDOWN!!!

 

Where is NBN getting this information .... no-one knows.

When will TPG ask NBN are simple question i.e. when will the NBN technician will come ... no-one knows. 

Who at TPG or NBN knows about the (COVID LIST) of homes that are under lock-down .... no-one knows.

No-one will get paid this month either, it's a huge bloody mess.

ACCC complaint lodged today.

Ref TE-3530632

6 REPLIES 6
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Moderator

Hi @Sh1t_G0 

 

        

                       Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

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Level 2

I have PM'd you

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Moderator

Hi @Sh1t_G0 

   Some reasons, I can't find your PM, kindly send another one 

Thanks 

Rajen 

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Level 2

Hi, where is PM? private messaging?

Could you respond please as I'd like to get feedback ASAP. We have no interest as a result of this bungle.

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Level 2

Hi, 

I've found the PM form and have sent you the information needed. When will you come back to me please.

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Moderator

Hi @Sh1t_G0 

   I send an pm, please reply to that 

Thanks 
Rajen