Wifi connection to NBN

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Level 1c
I have tried to connect my new TPG modem and NBN box to my wall socket. The 3 blue lights come on OK. BUT the wifi doesn’t light up at all.
How do I check that the NBN in the street outside has been connected properly?
My existing Netgear modem (2 ADSL) works quite ok when I had it hooked up!
Please call me on 0429921251. 😊
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Moderator

Hi @geoffplatham 

 

I can see your NBN-FTTC 12/1 order is progressing.

There is a self-install component to this.

 

You will need to unplug ALL existing phones and modem from your sockets, and setup the new NBN cpe.

Getting 3x solid lights is good.

 

Once you have 3x solid lights, connect your modem to the NCD and if things go well, it will self authenticate the modem within an hour or so. This should give you 4x solid lights on the NCD + WAN, internet light on the modem if it is a TPG modem.

 

You may check the setup guide that we've created for NBN FTTC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

 

Regards,
David_M

 

 

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2 REPLIES 2
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Moderator

Hi @geoffplatham 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

Hi @geoffplatham 

 

I can see your NBN-FTTC 12/1 order is progressing.

There is a self-install component to this.

 

You will need to unplug ALL existing phones and modem from your sockets, and setup the new NBN cpe.

Getting 3x solid lights is good.

 

Once you have 3x solid lights, connect your modem to the NCD and if things go well, it will self authenticate the modem within an hour or so. This should give you 4x solid lights on the NCD + WAN, internet light on the modem if it is a TPG modem.

 

You may check the setup guide that we've created for NBN FTTC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

 

Regards,
David_M

 

 

View solution in original post