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3 days no internet - moved house

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Level 1c
Moved house, paid for the transfer now waiting 3 days for NBN to come across. Not impressed
7 REPLIES 7
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Moderator

Hi @andypish90 

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @andypish90 

 

Your NBN order is still showing in progress. Can you please confirm your modem/router and NBN NTD is connected like the image below and powered on? NBN need to be able to detect your NBN NTD, please leave this connected and powered on.

 

Can you also please confirm that the NBN NTD(Black NBN Box) was already onsite when you moved in, and not 1 from your previous address?

HCF Setup.png

Regards,

Karl

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Level 1c
There is no black box at this address, my router from my previous address is plugged into the power and plugged into the phone line socket in the kitchen
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Moderator

Hi @andypish90

 

Your NBN HFC service will not plug into your phone sockets, It will plug into a connection like the 1 in the below image. Do you have any of these ports around the house? It may have Telstra, NBN or nothing written on the wall plate.

HFC Wall Plate.jpg

Regards,

Karl

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Moderator

Hi @andypish90

 

I can see an update has just come through. There is an NBN appointment booked for Friday 15 May 2020, 8:00 AM - 12:00 PM to complete your install. This is the earliest appointment NBN are able to provide at this stage.

 

Regards,

Karl

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Level 1c
Yes there is a plate like that on the wall but how do I screwed my plug onto that?
My router only came with a white and blue cable
Highlighted
Moderator

Hi @andypish90

 

You will need to wait for NBN to Install your NBN NTD(Black NBN box). Your old modem does not screw onto this connection.

 

I can see an update has just come through. There is an NBN appointment booked for Friday 15 May 2020, 8:00 AM - 12:00 PM to complete your install. This is the earliest appointment NBN are able to provide at this stage.

 

Regards,

Karl